Só para completar um dos conceitos expostos no post sobre as baratas tontas, queria expor esse pequeno trecho que peguei no blog do Seth Godin e que completa muito bem o que disse previamente:

Some organizations are good at listening. Some are good at talking. A few are even good at both.

But having a dialogue is different. It's about engaging in (sometimes) uncomfortable conversations that enable both sides to grow and change.